Payment and Collection

ARTICLE 1. PARTIES TO THE AGREEMENT:

Payment:

At www.oneva.com.tr, buyers who do not want to use their credit card information on the internet are offered the opportunity to order by cash transfer. In payment by wire transfer, the buyer can choose the bank most suitable for him and make the transfer. If EFT is made, the date of transfer to the account will be taken into account. When making money order and/or EFT, the “Sender Information” must be the same as the Billing Information and the order number must be written. Purchases that are not made by EFT/Money Transfer within three (3) business days will be cancelled.

After the delivery of the product, if the relevant bank or financial institution fails to pay the product price to the Seller due to the unfair or unlawful use of the Buyer’s credit card by unauthorized persons, which is not due to the Buyer’s fault, the Buyer’s product delivered to him within 10 days. It is mandatory to send to . In such cases, shipping costs belong to the Buyer.

If the Buyer has chosen to pay by credit card, the BUYER accepts that he will confirm the relevant interest rates and default interest information separately from his bank, and that the provisions on interest and default interest will be applied within the scope of the “Credit Card Agreement” between the Bank and the BUYER, in accordance with the provisions of the legislation in force, declares and undertakes.

Shipping/Delivery Procedure:

Shipment: Upon sending the order confirmation e-mail, the product/products are delivered to the courier company that the seller has an agreement with.

Delivery: The product/products will be delivered to the address of the buyer with the cargo agreed by the seller. The delivery time is 10 days from the sending of the Order confirmation mail and the establishment of the contract. This period may be extended by a maximum of ten days, provided that the buyer is notified in writing or by a permanent data carrier.

The products are sent to the regions where the cargo companies do not deliver to the address by telephone notice.

In regions where the Cargo Company delivers once a week, there may be a delay in the specified day in cases such as inaccuracies or deficiencies in the shipping information, some social events and natural disasters. The buyer cannot impose any responsibility on the seller due to these sags. If the product is to be delivered to another person / organization from the Buyer, the seller is not responsible for the extra shipping costs that may arise from the person / organization not accepting the delivery, inaccuracy in the shipping information and / or the absence of the Buyer. If the product/products did not reach the customer within the specified days, delivery problems should be reported to the customer services immediately by using the info@oneva.com.tr e-mail address.

In case of damaged package; Damaged packages should not be received and a report should be made to the Cargo Company official. If the Cargo Company representative is of the opinion that the package is not damaged, the buyer has the right to open the package and have the products checked that they were delivered undamaged and to request that the situation be determined with a report. After the package is received by the Buyer, it is accepted that the Cargo Company has fully fulfilled its duty. If the package is not accepted and a report is kept, the situation should be reported to the Seller Customer Service as soon as possible, with the copy of the report remaining in the Buyer’s possession.